Returns and Repairs - EU
This page is divided into three sections.
- Returns - you bought a Brennan in the last 30 days and want your money back.
- Warranty Repairs - you bought a Brennan in the last 12 months and it has a fault.
- Out of Warranty Repairs - you bought a Brennan more than 12 months ago and it has a fault.
The procedures are different so take care to pick the right section. If you are not sure email us at thebrennanb2@gmail.com.
Returns
If your Brennan is not right for you - you can send it back to us free of charge and get a refund.
Email us at thebrennanb2@gmail.com and we will send instructions how to arrange a collection by DHL.
Once we receive your unit, the purchase price will be refunded - normally within two weeks.
Important - put your name, address and phone number inside the box.
Repairs under warranty
If your Brennan develops a fault within 12 months of purchase - email us at thebrennanb2@gmail.com and we will arrange free collection and repair.
If it fails very shortly after purchase we will sometimes offer a replacement.
If possible you should backup your Brennan before sending for repair.
Important - put your name, address and phone number inside the box and describe the fault and how to recreate the symptoms
Out of warranty repairs
After 12 months you will be charged for the repair and return postage. Repairs are handled by Audiotech who repair Brennan products manufactured as long as 19 years ago.
Audiotech charge a fixed service fee plus return postage and parts. Please make contact with Audiotech for prices and further instructions.
If possible backup your Brennan before sending for repair.
Repairs can take up to three weeks depending on workload.