Repairs
Repairs under warranty
31st October 2024 - BBC Radio stations do not work on B2/BB1/B3 at the moment. vTuner and BBC have reached an agreement and we hope these stations will be restored soon. If your Brennan does not play BBC radio stations it is not a fault with the unit. Thanks for your patience.
If your Brennan develops a fault within 12 months of purchase - send it back to us and fill out the form and we will repair it.
If it fails within 12 months of purchase your repair will be free of charge and your postage will be reimbursed (up to £12). If it fails very shortly after purchase we will sometimes offer a replacement.
If possible you should backup your Brennan before sending for repair.
You must use a tracked delivery service - we recommend Royal Mail or Parcelforce - who will collect from you. There is no need to insure the item our insurance covers it.
Important - put your name, address and phone number inside the box.
Send the item to
Audiotech
Breckland House
6D Mill Street
Mildenhall
IP28 7DP
When you have a tracking number fill out this form. You should try to make sure that there really is a hardware fault. We may not refund your postage if there is no fault. Email us first at thebrennanb2@gmail.com if you are not sure if it needs to be looked at.
The Audiotech website has their contact details and details of any holiday closures.
Out of warranty repairs
After 12 months you will be charged for the repair and return postage. Repairs are handled by Audiotech who repair Brennan products manufactured as long as 17 years ago.
Audiotech charge a fixed service fee of £70 plus £15 return postage plus parts.
If, for example, the display fails in your B3 it will cost £85 plus £36 for the new Front Panel PCB.
Indicative Parts Price List
Main PCB £46.40
Front Panel PCB and Display £36
Raspberry Pi £40
Keypad PCB £12
CD Mechanism £40
Hard Disk - variable
Power Supply £45
If possible you should backup your Brennan before sending for repair.
Repairs can take up to three weeks depending on workload.